Yoluko ("we," "our," "us") is a healthcare market intelligence platform operated by Alexandre Kocev, micro-entrepreneur registered in France. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website at yoluko.com or use our services.
1. What we collect
Information you provide
- Contact form submissions. When you fill out our contact form (powered by Formspree), we receive your name, email address, company name, and message content.
- Email correspondence. If you email us directly at alexandre@yoluko.com, we retain the content of those communications.
Information collected automatically
- Analytics data. We use Google Analytics 4 (GA4) and Vercel Analytics to understand how visitors use our website. This includes pages visited, referral sources, approximate geographic location (country/region level), device type, and browser type. GA4 may set cookies on your device.
- Server logs. Our hosting provider (Vercel) may collect standard server log data including IP addresses, request timestamps, and URLs accessed.
Publicly available clinic data
Our core product involves collecting and analysing publicly available information from healthcare clinic websites and Google Maps listings across Australia and the United Kingdom. This includes business names, addresses, phone numbers, website URLs, technology signatures visible in public HTML and JavaScript, and staff names listed on public team pages. We do not collect patient data, health records, protected health information, or any data behind login portals.
2. How we use your information
- To respond to your enquiries and provide customer support.
- To deliver our data products and services to paying clients.
- To improve our website, services, and detection accuracy.
- To analyse website traffic and usage patterns.
- To send you information about our services, only if you have requested it. We do not send unsolicited marketing emails to website visitors.
3. Cookies and tracking
Our website uses the following cookies and tracking technologies:
| Provider | Purpose | Type |
|---|---|---|
| Google Analytics 4 | Website analytics and usage measurement | First-party cookies |
| Vercel Analytics | Performance monitoring and page view tracking | Cookieless |
You can disable cookies through your browser settings. Blocking cookies will not affect the core functionality of our website.
4. Third-party services
We share data with the following third-party service providers, solely for the purposes described:
- Formspree processes contact form submissions.
- Google (GA4) processes analytics data.
- Vercel hosts our website and collects performance analytics.
- Google Cloud Platform stores and processes our clinic dataset.
- Stripe processes payments for our paid services. We do not store credit card details.
We do not sell your personal information to third parties.
5. Data retention
- Contact form and email data is retained for as long as necessary to maintain our business relationship, then deleted.
- Analytics data is retained according to Google Analytics and Vercel default retention periods (14 months for GA4).
- Clinic data is refreshed weekly. Historical snapshots are retained to generate migration signals and trend analysis.
6. Your rights
If you are located in the European Economic Area, the United Kingdom, or Australia, you have the following rights under applicable data protection laws (including the GDPR and the Australian Privacy Act):
- Access. Request a copy of the personal data we hold about you.
- Rectification. Request correction of inaccurate or incomplete data.
- Erasure. Request deletion of your personal data, subject to legal obligations.
- Restriction. Request that we limit processing of your data in certain circumstances.
- Portability. Request your data in a structured, machine-readable format.
- Objection. Object to processing of your data for direct marketing or legitimate interest purposes.
To exercise any of these rights, contact us at alexandre@yoluko.com. We will respond within 30 days.
7. Clinic data opt-out
If you are a clinic owner or practitioner and would like your business removed from our dataset, please email alexandre@yoluko.com with the clinic name and domain. We will process removal requests within 7 business days.
8. Data security
We take reasonable technical and organisational measures to protect the data we process. Our infrastructure runs on Google Cloud Platform and Vercel, both of which maintain industry-standard security certifications. Access to databases and service accounts is restricted and authenticated.
9. International data transfers
Our business is registered in France (EU). Data may be processed in the United States through our service providers (Google Cloud, Vercel, Stripe, Formspree). These providers operate under standard contractual clauses or equivalent safeguards for international data transfers.
10. Children's privacy
Our services are not directed at individuals under 16. We do not knowingly collect personal data from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "last updated" date.
12. Contact us
For any questions about this Privacy Policy or how we handle your data:
- Email: alexandre@yoluko.com
- Entity: Alexandre Kocev, micro-entrepreneur, Lyon, France
- Website: yoluko.com